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1. How do I find the item I want to buy?
Find
on home page the category of the item you want to buy (in the category
list on the top of the page below the site title), move your mouse to
the category name, you will see a list of sub-categories. Choose the one
your item belongs to, and you will to transferred to the product page.
You can choose the item you want to buy here.
2. How do I place an order?
After
click the item you are looking for, select size and fill in
quantity,and then click Add to Cart. Review the items in your shopping
cart. Enter coupons or discount codes if you have any. When you are
ready, click Proceed to Checkout. Choose your check out method as guest
or registered customer(registered customers can log in from the right
page). Click Continue and you will be transferred to the payment page.
Please indicate the destination for the product, the method of payment
and the billing address. Review your order information. You may edit
your address and payment information. Select "Process Order" to complete
checkout. Do not forget to keep the order information in a secure place
in case that you may need to check your order status.
3. How do you send my purchased items?
When
We received your payment, we will deal with your order with 24 hours.If
anything goes well, we will ship it out within 3 days.
4. How long will be the parcel arrived our country?
After
we ship it, Ordinary the parcel will be delivery in 5-10 workdays
during all the post process. Well, due to unforeseen circumstances, the
time will be last a little longer. Please do not worry about it.
5. How to track my order?
If
you are a registered member at our website, you may track your order
using the "Order Inquiry" link. Or, our Customer Service can help you
track your order.And when we get the tracking number from the express
company, we also can send it and the tracking link to track the parcel's
status.
6. How do I find the items size fitting me?
You can find Size Chart below the Size Selecting field.
7. How do I can change my order or cancel my order?
When
we received your payment, we will deal with your order within 2 days.
So if you real want to change it or cancel it, we hope you can tell us
within 2 days. Because if we ship it out, it is difficult to stop the
parcel for you. So we hope you can understand.
8. How do I can return the items to your company?
We
design our products to bring quality and performance to our customers'
active life. We feel the same way about customer service. If you need to
return or exchange an item, we will gladly make it happen. Items can be
returned for a refund or exchange for any reason within 60 days of the
date of purchase. Reserving the Right: This site reserves the right to
make adjustments to the Return & Exchange Policy. Special
circumstances may require partnership with corporate business partners.
For more information, please contact our customer service.
9. How many payment method do you accept?
We can accept the payment through Visa Card, Master Card,Western Union and Money Gram.
10. Why do you charge my card more than your product price?
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.
